Refund policy

Returns / Exhanges

We offer Returns or Exchange within 14 days of receiving your item. Returns & Exchanges are only accepted where goods are returned in original condition, unworn & unwashed, with tags still attached. Customers are responsible for all shipping costs of the exchange. 

Perishable items such as flowers and plants cannot be returned

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@willowbotanica.com.au.

Shipping
To return your product, you should mail your product to: Willow Botanica, 19 yamba St, Yamba NSW 2464, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.