HERE TO HELP

A little more information.

Everything you need to know about shopping, gifting and sending flowers with Willow.

Flowers & Gifting

Will my flowers look exactly like the picture?

Our pictures are a guide to style and colour only. Some flowers may be unavailable due to the season, or arrive in tighter bud form so they last longer. Rest assured, we always use the freshest, highest-quality flowers available for our arrangements.

How long will my flowers last?

At Willow Botanica, we use the freshest available seasonal flowers in all our bouquets and arrangements.

We aim for a vase life of at least 7 days, although this depends on the flower varieties. We guarantee our flowers to last a minimum of 3–5 days.

If you're after something that lasts a little longer, we suggest choosing from our native and wildflower range.

If you're unhappy with your flowers, please contact us within 48 hours of delivery so we can help resolve your concerns.

Can I add a greeting card and message to my order?

Yes, you can! There is a pop-up on our flower product pages where you can enter your personalised message. Don't forget to save your selections.

Can I add extra gifts to my flowers?

Of course! You can select from our range of gifts to accompany your flowers. We'll gift wrap and package your selections together to create a complete gift.

Can I request specific flowers or colours?

Of course! If you have a particular flower or colour in mind, please give us a call before ordering. We'll let you know what's available and do our best to accommodate your request.

Delivery & Orders

Can I choose the delivery day for my order?

Yes, you can! Simply select your preferred delivery date using the pop-up on the flower product page. Don't forget to save your selections.

Where do you deliver flowers?

We deliver fresh flowers to Yamba, Maclean, Grafton and Iluka, with delivery days varying by location.

For more information, please visit our Delivery & Shipping page.

What happens if no one is home to receive my flowers?

If no one is home, we'll leave the flowers in a safe place where possible. If there isn't a suitable spot, your flowers will be returned to our store.

Please note that deliveries containing alcohol cannot be left unattended.

Will I receive confirmation of my order?

Yes, you'll receive an automated confirmation email once your order has been placed.

I can't see the delivery date I selected. Did it go through?

Yes, we have received your selected delivery date. This detail doesn't currently appear on your confirmation email.

Can I make changes to my order?

Yes, we're happy to make changes, provided your order hasn't already been made or is out for delivery.

Please call us on 0425 210 150 as soon as possible.

Can I cancel my order?

Yes, flower orders can be cancelled with at least 24 hours' notice. Unfortunately, we're unable to cancel same-day orders or orders with less than 24 hours' notice.

This doesn't affect your rights under Australian Consumer Law.

Shopping Online

Do you ship clothing, homewares and gifts Australia-wide?

Yes! We ship our clothing, homewares and gifts Australia-wide through Australia Post or Aramex.

Standard shipping is $15, or you can choose express shipping for $25.

For more information, please visit our Delivery & Shipping page.

Can I return or exchange an item?

Yes, returns or exchanges may be available depending on the item and reason for return.

For more information, please see our Returns & Refunds page.

Where is Willow Botanica located?

You'll find us at 19 Yamba Street, Yamba NSW 2464.

Pop in and browse our fresh flowers, plants, clothing, homewares and beautiful gifts.

Still have a question?

We're always happy to help! If you can't find the answer you're looking for, please get in touch with our friendly team.

Phone: 0425 210 150

Email: hello@willowbotanica.com.au

Visit us: 19 Yamba Street, Yamba NSW

Contact Us