Returns & Refunds

We want you to love your Willow Botanica purchases! If something isn't quite right, here's everything you need to know about returns, exchanges and refunds.

Returns & Exchanges

We offer returns or exchanges within 14 days of receiving your item.

Returns and exchanges are only accepted where goods are returned in their original condition, unworn and unwashed, with all tags still attached.

To complete your return, we require a receipt or proof of purchase.

For change-of-mind returns and exchanges, customers are responsible for all return shipping costs.

These conditions do not limit your rights under Australian Consumer Law.

Flowers & Plants

As flowers and plants are perishable items, we cannot accept change-of-mind returns.

We take pride in using the freshest available flowers in all our bouquets and arrangements. If you're unhappy with the quality of your flowers, please contact us within 48 hours of delivery so we can help resolve your concerns.

This timeframe does not limit your rights under Australian Consumer Law.

Refunds & Faulty Items

Refunds

Once your return is received and inspected, we'll send you an email to let you know we've received your item and whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow some time for your refund to appear, depending on your bank or payment provider.

Faulty or Damaged Items

If you've received an item that is faulty, damaged or incorrect, please get in touch with us so we can help.

Where an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the issue.

Please contact us at hello@willowbotanica.com.au with your order details and, where possible, a photo of the issue.

Return Shipping

To return your item, please send it to:

Willow Botanica
19 Yamba Street
Yamba NSW 2464
Australia

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping costs are non-refundable for change-of-mind returns.

If your item is over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Where an item is confirmed to be faulty or otherwise fails to meet Australian Consumer Law guarantees, reasonable return shipping costs will be reimbursed where required by law.

Late or Missing Refunds

If you haven't received your refund yet, please check your bank account first.

You may also need to contact your credit card company or bank, as refunds can take some time to be processed.

If you've done this and still haven't received your refund, please contact us at hello@willowbotanica.com.au.

Need a Little Help?

If you have any questions about a return or refund, please don't hesitate to get in touch.

Our friendly team is always happy to help!

Email: hello@willowbotanica.com.au

Phone: 0425 210 150

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